Categories: Product updates

Q1 ’22 Inbox Digest: Inbox Enhancements for Better Customer Care

We’ve been working hard to enhance our Inbox tool with practical new features. Instagram Direct Messages integration and Inbox Data Export are live to let your team participate in every conversation more actively and look back to historical data when needed.

Update #1: Instagram Direct Messages – For Timely Responses

Instagram is not only a social hub – it’s a place where people discover and connect with brands. 90% of people on Instagram today follow at least one business – and messaging is a big part of this. Customers increase spending on brands they follow on social media if they receive personalized and timely social responses.

To help our clients provide an outstanding user experience, we have integrated Instagram DMs into our Inbox in PromoRepublic. Now users of all PromoRepublic plans can reply and react from their business profiles directly on the platform. With this integration, you’ll never miss an opportunity to engage with your audience, get a holistic view of all your incoming messages and create a stronger 1-1 connection.

Update #2: Inbox Data Export – To Share Your Wins

Our previous updates to Insights, Location Insights and Review Performance Analytics, help identify trends in your online reputation and monitor customer satisfaction coming from interaction with your brand.

But bigger companies may need to take a closer look at their Inbox activities to zoom in on context and share it with the team and stakeholders. With this in mind, we enable users of our Multi-location plan to slice their conversational data and export specific fragments as a CSV file. They just need to filter it with Custom View, select the social media, conversation type, time period, and click the “Export” button. Voilà!


Book a demo to see our Inbox for enterprise in action. We’ll run through the benefits and features of the PromoRepublic platform and answer all your questions.

Irina Baranovskaya

Content Marketing Manager

Recent Posts

Sentiment Leaderboard: Capture and Analyze Location-Specific Insights

Explore how Sentiment Leaderboard helps businesses capture and analyze location-specific insights, helping teams drive revenue…

2 weeks ago

Streamline Content Distribution Across Locations with PromoRepublic + Canva Integration

New Canva integration brings the power of Canva’s design capabilities directly into PromoRepublic, allowing users…

1 month ago

Localized Marketing Trends 2025: What Brands Need to Know

Take away lessons learned in 2024 and deep dive into 2025 trends. Pick trends for…

1 month ago

Franchise Content Creation: Driving Sales and Support

Join us to learn strategies to empower your franchisees without overwhelming them, and discover how…

2 months ago

PromoRepublic Product Updates: Q3 2024

Check out the hottest updates from July to September you won’t want to miss.

2 months ago

PromoRepublic Recognized as a Top Franchise Supplier by Entrepreneur 

PromoRepublic has been ranked on Entrepreneur magazine’s 2024 list of Top Franchise Suppliers!

3 months ago