We are looking for a

Rockstar Customer Success Lead

Do you strive on helping people and ensuring you do everything possible to make them happy? Are you a problem solver always ready to take the matters in your hands? Are you able to stay calm and polite even with the most unreasonable customer requests?

The main goal of this position is to provide an amazing customer experience that leaves all members of our community happy and benefiting from the value of PromoRepublic as quickly as possible. If this sounds like something you are ready and willing to handle, then we’d love to have you play an integral part in PromoRepublic’s success story!

PromoRepublic is expanding the customer success team and looking for a Customer Success Lead to rock in our US office. We are developing a tool for SMM automation and content marketing. PromoRepublic has got a unique database of social media post ideas and templates for marketing professionals. We are supported by over 40 000 users from Europe and USA. Our partners include: Buffer, Hootsuite and Hubspot.

PromoRepublic has offices in Kiev, Helsinki and San Francisco.

Your responsibilities will include:

  • Promptly acquainting yourself with PromoRepublic’s service and features;
  • Engaging with customers via email and chat, resolving their questions and challenges;
  • Monitoring and responding to support requests;
  • Identifying and addressing customer’s needs, complaints and frustrations to always achieve a mutually beneficial relationship;
  • Proactively working with other team members to assist others in achieving improved customer support and improved retention metrics;
  • Managing customer communications, e.g., notifications, e-mail chains, etc.

We’d like you to have the following qualities:

  • Strong interpersonal skills with ability to adapt to varying situations and personalities;
  • Excellent communication skills, both oral and written;
  • Organizational skills and computer competency that will facilitate customer and business tracking;
  • Work within a driven and highly motivated team to provide a world-class client experience;
  • Be ambitious and want to work in a startup to develop world class SaaS.

It would be extra awesome if you have experience with:

  • Intercom
  • Mixpanel

More about us:

Our latest release:

PromoRepublic in press:

Send your CV to [email protected]

We'll be looking for a suitable candidate until the position is filled. Are you the next PromoRepublic citizen ready to revolutionize social media marketing?