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Customer Success Manager for Enterprise Product (Mid-Level)

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PromoRepublic has a tailored solution for Multi-Locational Brands in Franchise and Direct Sales industries. We are organizing a strong marketing team to build thought leadership and brand awareness in the marketing technology market.

We are looking for a driven individual to join our growing team as a Customer Success Manager (CSM) reporting directly to the Head of Enterprise Customer Success.

Key Responsibilities:

  • Develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers
  • Understand the client’s business priorities, objectives, success criteria, marketing strategies as a de facto extension of their team
  • Own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals
  • Work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap
  • Analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources
  • Identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
  • Manage changes to the project scope, project schedule, and expectations of Enterprise clients

Preferred Background:

  • 3+ years experience in SaaS customer success, key account management, project management or a similar role
  • History in a marketing technology company or a strong social media marketing background
  • Experience working with U.S. enterprise level customers, or work history within the U.S.
  • University Degree or equivalent education and relevant experience

What experience and skills we are looking for:

  • Proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders
  • Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders simultaneously
  • Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness
  • Unparalleled organizational, prioritization, collaboration, and communication skills
  • Ability to manage multiple relationships at once and a passion for customer happiness
  • Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment
  • Motivated, tenacious, and resourceful team player who is eager to learn

We offer:

  • Working in an international Marketing startup with a team distributed around the globe
  • Competitive Salary
  • Health insurance
  • Fast-paced and growing company environment in the stage of going upmarket
  • Opportunity to make a difference and implement your ideas
  • Open remote work policy

About PromoRepublic:

PromoRepublic is a social media marketing platform that helps enterprise companies, marketing agencies, and SMBs succeed on social media. We created a set of intelligent products that helps Franchise and Multi-Location companies grow brand awareness and sales at the local level. We’re recognized as a Top-10 fast-growing SaaS Company, High Performer Summer 2020 by G2Crowd, and featured in prominent publications like TechCrunch and TNW.

More about our company and culture can be found here: https://youtu.be/JsYOi5COkYU

Forbes: PromoRepublic Raises $1.5M To Help Corporations Keep Their Sales Messaging Consistent/

MC Today [Text in Russian] Annual Revenue Grew from $100 to Two Million Dollars: How to Find Customers Who Pay More

VC.ru [Text in Russian] From the Accelerator in Kyiv to the Office in New York: How an IT startup Can Start with a $10 Check and Go Upmarket

Techcrunch: PromoRepublic raises $1.2M for AI which creates social media for small businesses

Send your resume to hr@promorepublic.com

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