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Highlights & Key Learnings From FCXC 2022

Following the 2022 Franchise Customer Experience Conference (FCXC) in Atlanta, GA, we’d like to highlight once again the importance of building a superior experience for the multiple types of customers within the unique franchise model and discuss the key learnings and insights from the event with its attendees and speakers.

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Meet Our Speakers

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Amanda Maquet
Marketing Director
@ Moran Family of Brands
An automotive repair, transmission repair, window tinting and driver safety product franchise
sw-section Vanessa Conde
Vanessa Conde
SVP Global Marketing
@ RockSolid Granit / TREND Group
A kitchen and bath remodeling franchise system with over 70 locations
sw-section Raakkel
Raakkel Sims
Head of Customer Success & Partnerships
@ PromoRepublic
The leading all-in-one local marketing platform for franchise brands, 20+ franchise clients, 50,000+ users

What’s on the Agenda

  • Top takeaways on approaching different types of customers within the franchise model;
  • Best practices for mapping the customer experience journey in a franchise;
  • How to build your action plan to enhance the customer experience in 2022-2023 and beyond;
  • Tips for understanding and leveraging data to drive brand loyalty and grow lifetime customers.
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