Highlights & Key Learnings From FCXC 2022

Customer experience is what truly sets a business apart from its competition. In other words, how you sell is as important as what you deliver.

Following the 2022 Franchise Customer Experience Conference (FCXC) in Atlanta, GA, we’d like to highlight once again the importance of building a superior experience for the multiple types of customers within the unique franchise model and discuss the key learnings and insights from the event with its attendees and speakers.

Get the most from one of the biggest events in the franchise space in less than an hour. Grab your seat now!

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Meet Our Speakers

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Amanda Maquet
Marketing Director
@ Moran Family of Brands
An automotive repair, transmission repair, window tinting and driver safety product franchise
sw-section Brittany Graff
Brittany Graff
Sr. Director of Marketing
@ Painting with a Twist
A national franchise offering unique painting events accompanied by wine or cocktails
sw-section Vanessa Conde
Vanessa Conde
SVP Global Marketing
@ RockSolid Granit / TREND Group
A kitchen and bath remodeling franchise system with over 70 locations
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Raakkel Sims
Head of Customer Success & Partnerships
@ PromoRepublic
The leading all-in-one local marketing platform for franchise brands, 20+ franchise clients, 50,000+ users

What’s on the Agenda

  • Top takeaways on approaching different types of customers within the franchise model;
  • Best practices for mapping the customer experience journey in a franchise;
  • How to build your action plan to enhance the customer experience in 2022-2023 and beyond;
  • Tips for understanding and leveraging data to drive brand loyalty and grow lifetime customers.
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