Highlights & Key Learnings From FCXC 2022

Following the 2022 Franchise Customer Experience Conference (FCXC) in Atlanta, GA, we’d like to highlight once again the importance of building a superior experience for the multiple types of customers within the unique franchise model and discuss the key learnings and insights from the event with its attendees and speakers.

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Meet Our Speakers

Amanda Maquet

Marketing Director
@ Moran Family of Brands

An automotive repair, transmission repair, window tinting and driver safety product franchise

Vanessa Conde

SVP Global Marketing
@ RockSolid Granit / TREND Group

A kitchen and bath remodeling franchise system with over 70 locations

Raakkel Sims

Head of Customer Success & Partnerships
@ PromoRepublic

The leading all-in-one local marketing platform for franchise brands, 20+ franchise clients, 50,000+ users

What’s on the Agenda

Top takeaways on approaching different types of customers within the franchise model;
Best practices for mapping the customer experience journey in a franchise;
How to build your action plan to enhance the customer experience in 2022-2023 and beyond;
Tips for understanding and leveraging data to drive brand loyalty and grow lifetime customers.

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