Review Management 
Yes. PromoRepublic supports centralized, local, and hybrid review workflows depending on your operating model, so you can maintain speed and consistency at scale.
In a centralized model, HQ handles all responses for full control and consistency.
In a local model, locations reply directly, so responses feel more personal.
Most leading networks use a hybrid approach, where governance stays centralized, and execution stays localized and automated. This model maintains high response coverage and brand consistency without sacrificing the human touch needed for complex customer issues.
PromoRepublic recommends this approach and supports it with several AI-powered features:
The 80/20 hybrid rule: HQ uses automation to handle the “default 80%” of predictable, standard interactions. This leaves the “human 20%”, a complex feedback or emotionally charged reviews, to local teams who can add specific context and warmth.
Context-aware automation rules: You can set specific logic to determine how reviews are handled based on their star rating, platform, location, and timing. For example, 5-star reviews can be replied to automatically, while 1-star reviews are instantly routed to a manager.
Personalized AI drafts (not templates): Unlike static templates, the AI generates personalized replies that adapt to the customer’s specific comments. These drafts are strictly governed by brand guidelines you define centrally, ensuring the correct tone and required language are always used.
Unified inbox visibility: All reviews from various platforms (Google, Facebook, etc.) are consolidated into one inbox. This removes the friction of checking multiple sites and allows HQ to monitor response velocity and quality across the entire network in real time.
Result: By using these automated workflows, brands have successfully reduced their average response time from 13 days to just 1 day.
You can choose how much automation and personalization you want.
HQ can automate the majority of predictable interactions (typically 70–80% of review volume) and monitor operational health across the network.
This enables continuous activity and predictable behavior across all locations, the kind that search and AI systems now reward.
How it looks in practice:
PromoRepublic brings all reviews into one inbox and generates drafts based on review context and brand rules.
For each review, the system looks at:
Routine positive reviews can be automated or handled with one click using saved replies.
Mixed or negative reviews receive a careful AI draft and can be escalated to a person.
The goal is simple: fast, consistent replies without forcing every location to write from scratch.
Yes. Automation removes the need to manually sort, assign, or rewrite routine replies.
Rules decide what happens to each review based on rating, platform, location, and response-time thresholds. Routine reviews become quick tasks. Complex or sensitive feedback is sent to the right person.
HQ focuses on exceptions rather than volume, and reviews across all locations stay covered without constant monitoring saving around 60% less time on approvals because the AI handles the first round of edits.
Yes. This is where a hybrid operational model becomes especially practical.
Instead of expecting franchisees/local managers to remember guidelines, brand rules are defined once, centrally. HQ defines your tone, required elements, restricted phrases, and escalation rules once, and AI applies them dynamically. These are not static templates – drafts adapt to rating, sentiment, and location details, while staying inside brand parameters.
The result: brand-safe replies in minutes.
Local teams move fast. HQ knows responses remain consistent and compliant. If a draft breaks a rule, the system flags it before publishing.
Yes. Review performance improves when the workflow is simple, not when training increases.
When you have an AI-powered system, your operational discipline achieve near-real-time responses with a policy-aligned tone.
PromoRepublic gives you:
New users can respond correctly on day one because the system guides tone, workflow, and the next best action.
Yes. Permissions can be tailored for HQ, regional teams, and individual locations.
For example:
This keeps governance clear while giving each team the access they need.
Yes. A network-wide dashboard highlights locations with overdue reviews, declining coverage, or long response gaps, so HQ and regional teams can step in early.
Dashboard highlights:
But dashboards alone don’t change outcomes.
PromoRepublic adds guidance: the AI Assistant explains why a location is falling behind and suggests the next action to restore response speed and protect visibility.
You don’t just see that a store is underperforming — you understand the reason and the recommended fix.
Yes. You set response-time targets, and the system notifies you when a location slips.
You receive alerts and notifications for:
Review gaps may go unnoticed until visibility drops. Escalation monitors delays and spikes across platforms and surfaces issues early, so teams can act before visibility or trust is affected.
Yes. The system flags negative reviews immediately and provides an on-brand draft written in your tone.
But we do not recommend automating responses to negative reviews. Customers expect a real person to show up here. AI drafts the message, but a human should finalize it to keep the reply personal and avoid escalation.
We do recommend responding within 24 hours. PromoRepublic helps by:
It’s a fast, safe, and consistent workflow that still feels human.
Very little. The platform is built around simple workflows:
Open app → see a review → choose saved reply or approve AI draft → publish.
Most franchisees and local operators become active users quickly.
Training is available but not required for basic participation.
Most tools focus on monitoring and replying. PromoRepublic connects review management to your entire local marketing system and helps the whole network stay active, not just HQ.
You get:
It also unifies reviews, listings, and social, so local performance is managed from one place.
Enterprise: for multi-location and direct selling brands. Manage thousands of social media pages of your local distributors, partners, or franchisees.
Agency: for marketing agencies. Manage all your clients’ social media pages on one platform.
