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Customer Experience

Enhance customer satisfaction across locations

Monitor reviews, CX metrics, and sentiment, evaluate your brand's health, and benchmark against competitors.
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CX Analytics suite
Improve your customer experience at scale
Consolidate omni-channel feedback
Gain user-friendly, visual insights from 150+ review channels and 300 data points across all locations and their competitors with a single, scalable solution. Seamlessly switch datasets without navigating multiple sites, and close the loop with internal data.
Swiftly respond to crises
Receive instant automated alerts regarding customer reviews and unusual activities in real-time. Resolve issues promptly and pinpoint areas necessitating additional support or training. Continuously monitor customer satisfaction and operational aspects for improvement.
Drive strategic decisions with data
Enhance collaboration across marketing, operations, and franchisees by harnessing data and analytics to pinpoint areas of concern and success. Identify opportunities to educate franchisees on best practices in digital marketing.
CX measure
Quantify customer experience
Gain insight into your review and CX performance through scores and detailed review metrics.
Build customized dashboards, prioritize and visualize the most critical metrics.
Monitor competitor activity and market trends to maintain a competitive edge.
Learn more about Analytics
slice dice
Uncover tailored insights by slicing and dicing your data
Seamlessly segment your data using filters such as country, brand, area, and custom tags.
Choose between public segments for collaborative analysis or private ones for personalized insights.
Gain clarity by identifying top, average, and bottom performers through detailed breakdowns.
sentiment analysis
Enhance your products and services with sentiment analysis
Refine customer experience by analyzing sentiment across various categories and locations
Uncover emerging patterns by discovering trends and analyzing multilingual feedback
competitors
Outpace the competition with competitive intelligence
Streamline your process with automated competitor data collection and analysis
Measure your performance against industry benchmarks and specific locations
LP insights
Refine your strategy with customized insights
Leverage Copilot to receive tailored action plans, for impactful marketing and CX strategies
Integrate data from your internal sources, personalize views, and distribute insights across your team
Learn more about Copilot

Our customers get real results

Nicole Silva

PromoRepublic helps our franchisees manage their online reviews in one place and shorten their response time to no more than 24 hours.

Nicole Silva
Digital Marketing Specialist
at Dogtopia Canada
Ready to overview your Customer Experience across locations?
We will set up a complimentary dashboard with action plan for your locations, and explore how it can fit your workflows.
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Top 20 Software
High Performer 2024
Best Support 2024
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Choose what describes your business best:
What do I choose?

Enterprise: for multi-location and direct selling brands. Manage thousands of social media pages of your local distributors, partners, or franchisees.

Agency: for marketing agencies. Manage all your clients’ social media pages on one platform.

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