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Real Talk: Is Your Franchise Really Customer-Centric?

Are you tired of hearing about customer-centricity without seeing it in action?

If so, get ready for an eye-opening experience!

Join us on for Real Talk, where we’ll discuss the nitty-gritty of building a customer-centric company and the role of marketing in such an organization.

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Meet Our Speakers

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Angela Zerda Paules
Chief Marketing Officer
@ Buzz Franchise Brands
A multi-brand franchising company focused on being the best provider of professional services to people, homes, and businesses
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Matt Jones
Owner
@ WebPunch
An online reputation management solution for monitoring, collecting, managing, and responding to customer reviews
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Raakkel Sims
Host of CMO Peer Talks
@ PromoRepublic
The most intelligent local marketing platform for multi-location brands and marketing agencies
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Kaitlin Watson
Marketing Director
@i9Sprots
Since 2003, i9 Sports®, the nation's first and largest youth sports league franchise business in the United States, has served 2.5 million participants at over 925 locations across 30 states nationwide.

What’s on the Agenda

  • How does a perfect customer-centric franchise look?
  • What role does marketing play in a customer-centric organization?
  • How can a franchise ensure that all its locations are delivering a customer-centric experience across the board?
  • How can technology and digital tools aid this process?
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