Review & CX Insights

Get complete oversight of your reputation

Monitor all reviews and CX metrics in one place. Use feedback to grow and earn customer trust with our powerful analytics.

Improve customer experience and drive growth at scale

Gather feedback in one place

Get insights from 150+ review channels and 300+ data points across all locations and competitors.

React to crises with confidence

Get real-time alerts and address reputation issues fast to keep customer satisfaction on track.

Put data into action

Align marketing, ops, and franchisees to quickly spot which sites need focus, share wins, and coach using insights.

Quantify customer experience

Gain insight into your review and CX performance through scores and detailed review metrics.

Build customized dashboards, prioritize and visualize the most critical metrics.

Monitor competitor activity and market trends to maintain a competitive edge.

Tailor your analytics for smarter decisions

Seamlessly segment your data using filters such as country, brand, area, and custom tags.

Choose between public segments for collaborative analysis or private ones for personalized insights.

Gain clarity by identifying top, average, and bottom performers through detailed breakdowns.

Understand the sentiment behind reviews

Get a clear view of how your locations are performing in terms of customer satisfaction.

Enhance customer experience at every location.

Uncover emerging patterns by discovering trends and analyzing multilingual feedback.

Stay ahead with smart competitive insights

Streamline your process with automated competitor data collection and analysis.

Benchmark against your industry and regions.

Monitor competitor activity and market trends to maintain a competitive edge.

Our customers get real results

We can segment the data creating a system that not only allows us to measure the impact for individual locations but also enables us to compare against peers.

Kasey Skala, Director of Strategic Marketing 
City Wide Facilities Solutions

Refine your review strategy with customized insights

Leverage Copilot to receive tailored action plans, for impactful marketing and CX strategies.

Integrate data from your internal sources, personalize views, and distribute insights across your team

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Turn every location into
a customer favorite

Turn customer feedback into actionable insight and become the business everyone keeps coming back to.