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Customer Experience

Enhance customer satisfaction across locations

Monitor reviews, CX metrics, and sentiment, evaluate your brand's health, and benchmark against competitors.
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CX Analytics suite

Improve your customer experience at scale

Consolidate omni-channel feedback
Gain user-friendly, visual insights from 150+ review channels and 300 data points across all locations and their competitors with a single, scalable solution. Seamlessly switch datasets without navigating multiple sites, and close the loop with internal data.
Swiftly respond to crises
Receive instant automated alerts regarding customer reviews and unusual activities in real-time. Resolve issues promptly and pinpoint areas necessitating additional support or training. Continuously monitor customer satisfaction and operational aspects for improvement.
Drive strategic decisions with data
Enhance collaboration across marketing, operations, and franchisees by harnessing data and analytics to pinpoint areas of concern and success. Identify opportunities to educate franchisees on best practices in digital marketing.
CX measure

Quantify customer experience

Gain insight into your review and CX performance through scores and detailed review metrics.
Build customized dashboards, prioritize and visualize the most critical metrics.
Monitor competitor activity and market trends to maintain a competitive edge.
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slice dice

Uncover tailored insights by slicing and dicing your data

Seamlessly segment your data using filters such as country, brand, area, and custom tags.
Choose between public segments for collaborative analysis or private ones for personalized insights.
Gain clarity by identifying top, average, and bottom performers through detailed breakdowns.
sentiment analysis

Enhance your products and services with sentiment analysis

Refine customer experience by analyzing sentiment across various categories and locations
Uncover emerging patterns by discovering trends and analyzing multilingual feedback
competitors

Outpace the competition with competitive intelligence

Streamline your process with automated competitor data collection and analysis
Measure your performance against industry benchmarks and specific locations
LP insights

Refine your strategy with customized insights

Leverage Copilot to receive tailored action plans, for impactful marketing and CX strategies
Integrate data from your internal sources, personalize views, and distribute insights across your team
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Our customers get real results

Nicole Silva

PromoRepublic helps our franchisees manage their online reviews in one place and shorten their response time to no more than 24 hours.

Nicole Silva
Digital Marketing Specialist
at Dogtopia Canada

Improve customer sentiment at every location

Monitor your locations' performance and leverage service 
to drive growth.
Let’s talk solutions
Choose what describes your business best:
What do I choose?

Enterprise: for multi-location and direct selling brands. Manage thousands of social media pages of your local distributors, partners, or franchisees.

Agency: for marketing agencies. Manage all your clients’ social media pages on one platform.

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