Exciting News Coming to Facebook Messenger: New Customer Chat

Dmytro Polishchuk
Dmytro Polishchuk
Content writer and blog editor at PromoRepublic
≈ 1 min read
Upd. on: 2 Aug 2021

The news broke recently that it will now be possible to add a Messenger live Customer Chat plugin to your website. Since Facebook Messenger currently has over a billion monthly users, this is a great way to offer awesome customer service, respond quickly and engage with customers from your website in format they’re comfortable with.


Another bonus to this is that, as we know,
Messenger supports payment, message bots and more. So you won’t need a web solution AND a Facebook solution. You can manage your chats and messages right from the app – and it will integrate with your website. You’ve never been this connected!

Customers who connect with you this way will be able to continue the conversation via Messenger from their tablet, phone or computer. And, because all the messaging is in one place, it takes the pressure off internal support for technical issues and leaves the informative and sales communication to the person who manages the Facebook page. Perfect for companies selling via Facebook, but maybe not so good for companies that use chat features for tech support or to collect leads via chat. Of course, Messenger itself is a great lead generation tool, and you can segment and sequence from the information within Facebook.

This feature is in closed beta right now, but you can get notified when it’s available for your company. You can read Facebook’s announcement here to understand what is so exciting about this upcoming feature.


Related articles

Jul 21, 2021

Top 15 Creative Instagram Post Ideas for International Cat Day

From employee birthdays to National Hugging Day, holidays of all kinds are a great way to diversify your company’s Instagram....

May 21, 2020

Facebook Supporting Businesses: New Features You Can Leverage

Launching Shops both on Facebook and Instagram Introducing Businesses Nearby section Adding #SupportSmallBusiness stickers and hashtags Facebook is showing strong...

Apr 30, 2020

3 Major Social Media Platform Updates Your Business Should Utilize During Lockdown

The Instagram tray now offers “Gift Card” or “Food Orders” Stories stickers Messenger Rooms and Lives for online events by...

Choose what describes your business best:
What do I choose?

Enterprise: for multi-location and direct selling brands. Manage thousands of social media pages of your local distributors, partners, or franchisees.

Agency: for marketing agencies. Manage all your clients’ social media pages on one platform.